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Help Center

Frequently Asked Questions

Company Information

How did you get started making masks?

What's the story behind the name


Are your KN95 masks and disposable 3-ply masks certified?

What is the difference between N95 Respirator Masks and KN95 Respirator Masks?

Are you donating any masks to hospitals, health care facilities, nursing homes, or essential businesses?

Can I request a quote for a larger order of masks?

Shipping & Delivery

How much is shipping?

When will my order ship after I place my order?

Can I expedite my shipping?

Do you ship internationally?

Will I have to sign for my package?

Ordering & Payment Information

What payment methods can I use to place my order?

How do I change or cancel my order?

How do I submit a Purchase Order?

Are there any minimum order requirements?

Do you offer volume discounts?

Order Status

How can I track the status of my order?

Will I receive a receipt after placing my order?


Can I return my mask(s) for a refund?

Care & Maintenance

How to replace the rubber adjusters on the masks?

Privacy & Security

What is your privacy policy?

Is it safe and secure to submit my credit card and personal information online?